Information we collect
Account information. We collect information you provide, such as your name, email address, password credentials in protected form, profile image, and authentication identifiers from sign-in providers such as Google or Apple.
Billing information. Stripe processes payment-card details. We receive transaction, subscription, customer, invoice, and payment-status identifiers needed to provide paid access, maintain records, and prevent duplicate fulfillment. We do not store complete payment-card numbers.
Poker content and analysis data. We process stream links, uploaded video, hand histories, PPPoker and other supported share links, player names, notes, saved solver scenarios, coaching messages, tell observations, generated reports, and other material you submit or create.
Usage and device data. We collect service events, feature usage, credit consumption, browser or app information, approximate network information, timestamps, error logs, security events, and session identifiers. We use cookies or similar local storage for authentication, preferences, and service continuity.
Support communications. We retain messages and contact details you submit through support or account communications.
How we use information
- Provide accounts, subscriptions, credits, uploads, hand review, stream review, coaching, solver study, training, and player-library features.
- Authenticate users, secure the service, investigate abuse, diagnose errors, and maintain audit records.
- Generate requested AI-assisted analysis and improve service reliability and product workflows.
- Process payments, manage renewals and cancellations, provide support, and communicate service or policy updates.
- Measure aggregate product usage and comply with legal obligations.
AI-assisted output may be processed by service providers acting for SpotMyTell. Do not submit sensitive personal information that is unnecessary for poker analysis.
Retention and security
We retain information while your account is active and as reasonably needed to provide the service, maintain transaction and security records, resolve disputes, enforce agreements, and meet legal obligations. Retention periods vary by data type. Deleted information may remain temporarily in restricted backups or fraud, billing, and audit records.
We use administrative, technical, and organizational safeguards designed for the nature of the information we process. No online service can guarantee absolute security. Protect your password and contact us promptly if you suspect unauthorized access.
Your choices and privacy rights
You can update certain profile details, manage billing, and delete supported content through your account. You may also request access, correction, deletion, or a portable copy of personal information, or object to or restrict certain processing where applicable law provides those rights.
We may need to verify your identity before completing a request. Some information may be retained where an exception applies, including transaction, security, fraud-prevention, or legal records. Authorized agents may submit requests where permitted by law and supported by appropriate verification.
Browser settings can limit cookies or local storage, but essential authentication and account features may stop working.
International use and children
SpotMyTell may process information in the United States and other countries where our providers operate. Those locations may have different data-protection laws than your home jurisdiction.
The service is intended for adults age 18 and older. We do not knowingly collect personal information from children. Contact us if you believe a child has provided personal information.
Policy changes and contact
We may update this policy as the service or applicable requirements change. We will post the updated date and provide additional notice when appropriate.
For privacy questions or requests, use the support form or email support@spotmytell.ai.